Privacy Policy

image+nation ("we," "us," or "our") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines our practices regarding the collection, use, and disclosure of personal information in compliance with Quebec's Act Respecting the Protection of Personal Information in the Private Sector (Quebec PIPA) and applicable federal privacy legislation.

1. Introduction

This Privacy Policy applies to all personal information collected through our website and associated services. By providing your personal information to us, you consent to the practices described in this policy. Please read this policy carefully to understand our views and practices regarding your personal information and how we will treat it.

2. Information We Collect

In the course of our operations, we may collect various categories of personal information, including but not limited to the following:

Name
Email address
Date of birth
Gender
IP Address
Browser and device Information
Viewer metrics
Purchase and payment details

3. Purpose of Collection and Use of Personal Information

We use the information you provide when creating an image+nation account to complete and personalize your user profile. This information, which may include your name, email address, location, and, for accredited users, passport and travel information, is stored securely and is only shared with third parties to the extent required by law or as necessary for the functioning of the site. Your email, name, and payment details are not displayed publicly.

We use return email addresses to respond to messages we receive, including questions or support requests. These email addresses are not used for other purposes and are not shared with any outside parties. Additionally, we may contact users who have purchased tickets or bundles to offer relevant benefits, such as exclusive content access or partner promotions, if they choose to participate.

We also use non-identifiable and aggregate data to improve our website and may share this data with advertising partners. For example, we may inform an advertiser that a certain number of users visited a specific section of our site, or provide aggregated demographic data, such as age or region, but we would never disclose any information that could personally identify those individuals.

We will only collect personal information that is necessary to fulfill the identified purposes, and we will not use your information for purposes beyond those outlined in this policy without your consent.

4. Consent for Collection, Use, and Disclosure of Personal Information

By providing your personal information to us, you consent to its collection, use, and disclosure as described in this Privacy Policy. Consent may be expressed or implied, depending on the context in which your information is provided.

Explicit Consent: For sensitive information, such as passport details for accreditation, we obtain explicit consent via forms or online submissions.

Implied Consent: Your implied consent may be assumed in instances such as registering for an account, purchasing tickets, donating, or subscribing to our newsletter. By providing your information in these contexts, you consent to our use of your information for the purposes outlined herein.

You have the right to withdraw your consent at any time, subject to legal or contractual restrictions. To withdraw consent, please contact us using the information provided below. Please note that withdrawing your consent may limit our ability to provide certain services.

5. Third-Party Service Providers

In the course of delivering our services, image+nation collaborates with reputable third-party providers. These service providers assist in processing payments, hosting data, conducting analytics, and managing communications. Each provider is carefully selected and required to comply with our privacy standards to ensure the protection of your personal information.

We do not sell or rent your personal information to third parties for marketing purposes. We may share your personal information with third-party service providers who assist us in operating our services and conducting our business. These service providers include, but are not limited to:

Square Payment

We use Square to securely process ticket purchases, donations, and other financial transactions. Square’s secure payment systems and encryption protect your transaction details and financial data, which are used only for payment processing and not shared beyond this purpose. For further details, please refer to Square’s Privacy Policy.

Fly.io

Our website and data are hosted on Fly.io servers, located in Montreal, Quebec. This platform securely manages our data storage, ensuring compliance with Canadian data protection standards. Fly.io is committed to safeguarding stored data and uses industry-standard security protocols to protect your information from unauthorized access. Learn more in Fly.io’s Privacy Policy.

Google Analytics

We use Google Analytics to collect and analyze website usage data, helping us understand visitor interactions and improve the user experience. Google Analytics collects data such as IP addresses and page views, which we use in aggregated, anonymized form. You can learn more about Google’s data practices and manage your settings in Google’s Privacy Policy.

Facebook Pixel

To improve our outreach, we use Facebook Pixel to measure the effectiveness of our marketing campaigns. This tool allows us to track interactions on our website to tailor advertising based on your preferences. Facebook handles this data in compliance with privacy standards, as outlined in Facebook’s Privacy Policy.

Mailchimp

For newsletter and marketing email distribution, we rely on Mailchimp. Your contact information, such as your email address, is shared with Mailchimp solely to deliver these communications. Mailchimp ensures that data is protected, and you can unsubscribe from our emails at any time. For details, see Mailchimp’s Privacy Policy.

These providers access your information only as necessary to perform their functions and are not authorized to use it for any other purposes. We carefully review each provider to ensure their privacy policies and practices align with our commitment to data protection.

6. How We Protect Your Information

We employ industry-standard security measures to protect your personal information from unauthorized access, use, or disclosure. This includes utilizing encryption technology, secure server protocols, and access controls to safeguard your data.

Access to personal information is limited to authorized personnel who require such access to perform their job functions. We regularly assess our security measures to ensure ongoing protection of your information.

In the event of a data breach that poses a real risk of significant harm, we will notify affected individuals promptly as required by law.

7. Retention of Personal Information

We retain personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. Personal information linked to user accounts will be securely stored while the account remains active. Upon account deletion, we will delete your personal information, subject to any legal retention requirements.

You may request deletion of your personal information at any time by contacting us. We will act on such requests in accordance with legal requirements and our internal procedures.

8. Accessing and Correcting Personal Information

You have the right to access and correct your personal information held by us. To access or request correction of your information, please contact us using the details below. We may require verification of your identity before proceeding with your request.

If you notify us of any inaccuracies, we will make the necessary corrections promptly. If we deny your request, we will provide a written explanation and inform you of further steps you may take.

You can access all your personally identifiable information that we collect online and maintain by visiting MY ACCOUNT > PERSONAL INFORMATION. We use this procedure to better safeguard your information.

9. Children’s Privacy

We do not knowingly collect or process information from individuals under the age of 14 unless a parent or legal guardian has consented to it. If you are a parent or guardian and believe that personal information from your child under 14 has been provided to us without your prior consent, you may contact us if you wish the data be deleted.

10. The Video Privacy Protection Act of 1988

image+nation adheres to The Video Privacy Protection Act of 1988.

11. Changes to This Privacy Policy

We reserve the right to amend this Privacy Policy to reflect changes in our practices, services, or legal obligations. Any updates will be posted on our website with an updated effective date. We encourage you to review this policy periodically to remain informed about our data handling practices.

12. Contact Us

If you have any questions about this Privacy Policy, the handling of your personal information, or if you would like to withdraw your consent, access, or correct your information, please contact us at:

image+nation
Email: information@image-nation.org
Address: 4067 St. Laurent, Montreal QC H2W 1Y7
Montreal, Quebec, Canada

If you believe that we have not adequately addressed your privacy concerns, you may contact the Quebec Commission d’accès à l’information (CAI) for further assistance.

13. Effective Date

This Privacy Policy is effective as of October 1 2024.